Have questions about our sex dolls and company? Great! We’ve compiled a list of questions we frequently get asked and provided the answers below.
If you don’t see your question on the list feel free to contact us by email.
What is the difference between the removable vagina and the built-in/fixed vagina?
The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia. Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.
How long will a sex doll last?
A sex doll will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll. We offer free repair kits for any reported doll damage, and each doll comes with a complementary cleaning kit to keep your doll in mint condition. We also have many helpful blog articles and tips so that you can keep your doll looking brand new.
How do you clean a sex doll?
Cleaning a sex doll after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself from harm. Luckily, cleaning your sex doll is an easy process that can be completed in minutes.
Please see these helpful guides from our blog:
How to care for your sex doll
How to clean your sex doll
What’s the best way to store a sex doll?
The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet. By hanging your sex doll in a cool, dark place she will be safe from damage. There are other storage solutions as well if hanging isn’t a possibility. Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll’s skin after prolonged exposure.
The main things you want to avoid when storing your sex doll are:
• Contact with dark color fabrics – these may stain the dolls skin if in contact for a long period of time.
• Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
• Sunlight – The sun may fade her skin and facial features unevenly.
• Extreme temperatures – Hot and cold temperatures may warp your dolls feature over time – these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
• Pressure points – if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs. It’s important that the doll is suspended in air, or resting on a soft surface.
Will the doll skin stain?
The doll’s skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.
How long does shipping take?
Once shipped your doll will arrive within 5-7 days depending on how long it takes to pass through customs.
How long will it take to receive my sex doll?
Once your order is placed we require 2-3 weeks for production and shipping. You should expect to receive your doll within 3 weeks of placing your order. Sometimes, do to the amount of orders received, or if a doll does not pass our quality assurance tests, we will need more than 3 weeks. In the case of any delay we will include free items in your order such as extra whigs, clothes, or even an addition head.
Which countries and regions can be delivered?
Some countries and regions restrict the import of adult products.
The following are the countries and regions where we can deliver：
North America: United States, Canada
Europe: United Kingdom, Germany, France, Italy, Netherlands, Belgium, Luxembourg, Denmark, Ireland, Greece, Portugal, Spain, Austria, Sweden, Finland, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Russia, Ukraine
Asian: Japan, Singapore, Malaysia, Taiwan, Korea, Indonesia, Thailand, Hong Kong
Oceania: Australia, New Zealand
South America: Mexico, Colombia, Chile
For other countries, regions, and affiliated islands, please contact us for confirmation.
Can I pick up my sex doll instead of having it delivered to my door?
Yes, if you prefer to pick up your sex doll instead of having it delivered to your residence you can arrange to pick it up at your local FedEx or UPS instead.
Will I have to pay any import duties or customs taxes on my sex doll?
Although unlikely, some shipments will require the customer to pay an import tax to their country’s customs office in order to have their package delivered. Although we cover shipment costs with the package carriers we do not provide assistance with import taxes.
Don’t see an answer to your question? Shoot us an email.